Save Our Rail Ticket Offices 

  • 25 Jul 2023

Update: the consultation into the plan to close hundreds of ticket offices in England has been extended until 1 September.

ACTION: The public consultations on the closure of ticket offices now ends 1 September. Many people are dependent upon them and everyone benefits from the security that they offer travellers. So respond to the consultations that relate to the stations you use regularly.


The NUJ's Disabled Members' Council and Equality Council say the plans will jeopardise the safety of NUJ members travelling for work, in particular members working late night shifts, disabled members and other members with access needs and protected characteristics. The consultation has been rushed and is inaccessible – factors which will exclude many affected passengers from responding. 

The NUJ delegation to the TUC Disabled Workers' Conference (11-12 July 2023) joined disabled delegates from other TUC affiliate unions in debating and passing an Emergency Motion on Saving the Ticket Offices, moved by Sarah Woolley, general secretary of the BFAWU. And the conference voted to take the Emergency Motion to Congress 2023 in September. A further motion on accessible transport was also passed unanimously. 
Each member of the NUJ delegation had relied on ticket offices for advice and access support for their journeys to and from the conference in Bournemouth. 
Please join us in standing in solidarity with the RMT, the TUC and affiliate unions in opposing these proposals. We note the opposition is widespread among politicians, metro mayors, disabled people's organisations and groups representing passengers and communities across the country. 
We urge all union members to engage with the consultations being run by Transport Focus and London Travelwatch and the RMT campaign. Every single response counts and we need more to create a voice that’s impossible to ignore.

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