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Privacy Policy

Your privacy is important to us

We’d like you to know how we collect and use information and what we do to safeguard any information you give us. If, after reading our Privacy Policy, you have any questions, just send an email to

Why we collect information about you

There are several reasons for this:

  • To help us provide the best, most efficient service to you.
  • To detect and combat fraud.
  • To identify you (by asking security questions such as your date of birth) before disclosing confidential information.
Where we get the information from

When you use our service we will ask you to tell us, for example, your contact details and date of birth. There are also public sources of information that we may use, such as Directory Enquires.

What sort of information we collect

When we are dealing with your matters you may reveal some information that could be considered to be ‘sensitive’ as defined by the Data Protection Act 1998: information about your ethnic background or state of health, for example. You can be confident that we will only use this type of information for the specific purpose you provided it.

Who we share the information with

We do not sell your details to third parties for marketing purposes. We will of course need to pass your details to other people – our experts, branches and chapels for instance – who need these to work to assist you. We may also disclose information to authorities such as the Police and the Inland Revenue, but only where required or permitted by law or necessary in your case to do so.

Respecting your preferences

We will respect your preferences by not sending you any material through particular channels if you have registered your details with the Mailing, Telephone, Fax or Email Preference.


Cookies are small data files that are stored on the hard drive of your computer, laptop, tablet or mobile phone when you visit our website. They do not store any personal data about you or which could be used to identify you. We use cookies to help us understand how you interact with our website. By analysing this cookie data, we can work out how to improve the design of our website.

How we use cookies

Click here for our cookies information

How to opt out of cookies

You have complete control over how to manage or delete cookies on your computer. 
Please visit if you wish to find out how to manage or delete cookies.

Please note, that in restricting or deleting cookies, some websites may not function correctly.

Further Information

If we change this Privacy Policy & Cookies information we will publish the amended version on our website.

Note: This Policy only applies to the information that we hold about private individuals, not about companies and other organisations.

The information on this page was last updated on Tuesday, 10 September 2013.